Shipping policy and Returns.

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Shipping policy and Returns.

TRANSPORT POLICY:

Our policies are very coherent, clear and specific. When making a purchase, please note the following terms:

1.1. FREE DELIVERY:

Free delivery within Ho Chi Minh city districts with orders over 1,000,000 VND (One million VND)

1.2 CHARGED DELIVERY ( Nationwide Delivery )

In addition to the free delivery above, the remaining cases will be charged for shipping according to the carrier’s shipping company rate table,.
– Shipping fee table below we use the unit price of Giaohangtietkiem.vn to deliver to customers nationwide, support payment upon delivery (COD).

Ho Chi Minh City (Districts 1, 2, 3, 4, 5, 6, 7,8, 10, 11, Phu Nhuan, Tan Binh, Binh Thanh, Tan Phu and Go Vap): unit price of 20,000 VND / For orders (less than 3kg), for orders above 3kg, each additional kg will be calculated as VND 5,000 / kg.

Suburban Ho Chi Minh City (the remaining districts): unit price 35,000vnd / order (under 3kg), Orders over 3kg, then every additional kg will be charged as 5,000vnd / kg.

The Southeastern provinces: unit price 35,000vnd / order (less than 1 kg), For orders of over 1kg, every additional kilogram will be counted as 10,000vnd / kg

The Southwestern provinces: unit price of 35,000vnd / order (less than 1 kg), For orders of over 1kg, every additional kg will be calculated as 10,000vnd / kg.

The Central Highlands and Central country provinces: unit price 35,000vnd / order (under 1 kg), For orders of over 1kg, every additional kg will be calculated as 20,000vnd / kg

Northern provinces: unit price 35,000vnd / order (less than 1 kg), For orders of over 1kg, every additional kg will be calculated as 25,000vnd / kg

The exact cost will be informed and confirmed to you before you proceed to payment and we proceed to send goods.

1.3 DELIVERY TIME:

➢ Delivery time will be from 1 to 7 days depending on shipping distance. In some cases, La Xanh can delay delivery due to force majeure conditions such as bad weather, unfavorable traffic conditions, vehicle damage on the delivery road, and problems during the shipment. In the meantime, you have any questions about shipping information, please contact our Hotline for assistance.

1.4 LIABILITY FOR TRANSPORTED GOODS

➢ Transport service of La Xanh or La Xanh designated will be responsible for the goods and risks such as loss or damage of goods during the process of transporting goods from our warehouse to you.

➢ You are responsible for checking the goods on delivery. When damaged, scratched, broken, deformed, or wrong goods are detected, sign the delivery status with the Delivery Personnel and notify customer service at Hotline of Is La Xanh

➢ After you have signed for the goods without taking notes or commenting on the goods. Being Green is not responsible for any return or exchange requests due to damage, scratches, breakage, distortion, wrong goods, etc. from you later.

➢ If the transportation service is specified and selected by you, you will be responsible for the goods and risks such as loss or damage of goods during the transport of goods from La Xanh to you. . Customer will be responsible for costs and related losses.

1.5 OTHER CONDITIONS

✡ If the delivery address is not clear, located in an alley, or in dangerous places, hilly areas, difficult transportation means, La Xanh may refuse to transport, deliver goods direct.

✡ In cases of force majeure, due to natural disasters, floods, damage to ferries, etc., Green is not responsible for compensation for damages arising from improper delivery or failure to transport goods to the location. as agreed with the customer.

In case La Xanh is transported to the place of delivery as agreed upon at the time of purchase, but for some reason the customer requires returning the goods, then the customer must bear the shipping costs according to the tariff Of La Xanh.

✡ For heavy and bulky products that need to be transported to the floor without an elevator, please ask the customer for assistance in delivery.

✡ On special days or festivals due to limited transportation policies (prohibiting roads for some vehicles …) delivery time may vary, La Xanh will call customers to unified delivery time.

RETURN POLICY:

With the desire to bring satisfaction to our customers when purchasing at La Xanh, we support the return and exchange policy as follows:
2.1. Improperly delivered goods, wrong order content or missing quantity compared to payment:
We encourage you to check orders before signing the delivery note to ensure that the goods are delivered in the right category and quantity according to the order. If you encounter cases of improperly delivered goods, please contact the sales staff immediately or contact the hotline immediately so that we can have a timely solution.
After 3 working days from the date you receive the goods, we reserve the right to refuse to exchange support for complaints according to the above.

2.2 Defective delivery goods:
When you have a problem with a product purchased at La Xanh, please follow the steps below:
Please contact La Xanh to inform you of the current status of the product. Here, we will collect information and connect with the relevant departments to resolve issues related to product defects to customers. If your product is confirmed manufacturer error. We will create all favorable conditions for you to be resolved in accordance with the provisions of the company.

You can refer to the details of the product or please contact our Customer Service Department via hotline number or send via email to our email for support. extra support.

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